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Account holder

Rosinna
Level 1: Joiner
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Hi there

 

I want to change the account holder details please. I am the account holder but the phone is my grandaughters. I want to change it to her details so she is contacted regarding bills etc. thank you

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pgn
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If you wish to move an entire contract from you to your granddaughter, this is not possible - your granddaughter would need to go through a full credit check on the next upgrade, at which time you can transfer your number to her new contract Guide: Migration & porting into O2  explains some of the rules. Guide: Upgrading Your O2 Phone will incur a charge if you are still within your previous contract windows (usually anything up to 36months with O2). Note you will no longer be legally responsible or mentioned in the documents for any spend on the new phone in your granddaughter's name - and if your current phone is paid by direct debit, that will end and your granddaughter will take on the direct debit from her bank account. Good luck @Rosinna.

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pgn
Level 76: Forum Legend
  • 37449 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

If you wish to move an entire contract from you to your granddaughter, this is not possible - your granddaughter would need to go through a full credit check on the next upgrade, at which time you can transfer your number to her new contract Guide: Migration & porting into O2  explains some of the rules. Guide: Upgrading Your O2 Phone will incur a charge if you are still within your previous contract windows (usually anything up to 36months with O2). Note you will no longer be legally responsible or mentioned in the documents for any spend on the new phone in your granddaughter's name - and if your current phone is paid by direct debit, that will end and your granddaughter will take on the direct debit from her bank account. Good luck @Rosinna.

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