Account charges

[Anonymous]

I am on holiday in Cyprus (Greek side) and have activated roaming. I just got an email telling me I have been charged £3.99 a day for 2 days in Turkey! I have not been across the boarder so why the charges??? I am not happy!

[MI5 · Accepted solution]

You will have logged onto a Turkish network.
You need to do a manual network selection and manually choose a greek / cypriot network to avoid the daily travel charge.

"Accidental roaming (sometimes known as inadvertent roaming) might occur if you are in an area close to national borders because your phone picks up the network across the border. If this happens, you may be charged as though you were roaming on the network across the border. You can prevent this if you live near a national border by setting your handset to do a manual network selection (as opposed to an automatic network selection) and select the O2 network. This way if you lose the O2 network your handset will not automatically try to connect you to an alternate network."

[madasaf1sh]

I would always recommend if staying close to a international border with an EU Country to manually select a network and not rely on your phone, as it will select the strongest network....  

This always use to happen in Ireland and Northen Ireland when in range of the border. 

[Anonymous]

In all the info about roaming that I read before I came I disnt read that anywhere. 😕 I am mostly connected to WiFi as am staying with relatives.
No idea how to maually select a network.

[jonsie]

Yes that's something we all advise but more often than not customers come on here after the holiday and charges have been incurred already. 

[MI5]

Go into network settings and deselect the auto option which will start a manual network search.

[Anonymous]

Am struggling to connect to the Cyta network and now it seems I have 3days of £3.99. I need to have access to the internet so if I stay on my brothers connect tion while at home then go on to flight mode while out will that work?  

[MI5]

Yes if his connection allows you to tether data.
No calls or texts though as they trigger the travel charge too.

[Anonymous]

Thank you very much for your help. That's what I will do then. I don't understand why it's started now when I have been here 10 days already. Anyway thank you again.  

[MI5]

It will be down to the phone finding the strongest signal. Your local mast might have a problem currently and be down on power.
Good luck and welcome