Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can not view my bill

I am unable to log in to view my bill, it comes up as account disconnected, I recently upgraded my phone and changed my address

Resolved! Get your act together O2!!!

Poor, poor service from O2 for a new contract I recently took out via Carphone Warehouse. Applied to migrate my old number to my new device on 19th March, still waiting for this to be completed properly. My new phone is still unable to receive calls ...

Resolved! I ordered a iPhone 6 Plus like new on Wednesday & it is now Tuesday with no dispatch email

I ordered an iPhone 6 Plus like new on wedsnday and it is now Tuesday with no dispatch email & multiple calls to o2 with each person saying the same thing "it's still being processed" (has anyone else had this issue &a how did you resolve it) also th...

Resolved! i lost my sim card.

hello. i just lose my sim card. wath can i do now ?

Resolved! Calling Australian numbers with a UK phone

When calling Australian numbers in Australia with a UK phone, do I need to dial the area code "+61" first or not? Thanks.

Resolved! Goodwill gesture

Talked to a chat adviser, very helpful and gave me 100 mins free call time as goodwill gesture however it's hasn't happened and after spending a good half hour on chat I really don't want to go through it all again.Where are my free call mins, is not...

Resolved! mobile telephone bill

I BOUGHT A PHONE FOR MY GRANDAUGHTER WHO LIVES IN SPAIN.MY LAST 2 BILLS HAVE BEEN FOR 88.00 AND 105.00.MY GRANDAUGHTER CANNOT FIND OUT WHY THIS HAS HAPPENED.PLEASE CAN YOU HELP ME AS I CANNOT AFFORD THIS AMOUNT.

Resolved! Tariff Upgrade

I contacted o2 about adding more data to my contract currently 1GB. I was given a number of options 5GB 8GB mainly. I was told i coud also look at these through the my o2 app so i did. I proceeded through the selection of said tariff it listed what i...

Resolved! How to show data available on 2nd phone on same account?

How can I show data available on 2nd phone on same account?

Resolved! Free roaming

I have free European roaming on my contact but am unsure of how it works.I know the calls made in another European country come out of my monthly allowance but I can't find information on what this actually means in practise.1. Calls within the count...

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