Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgarde/change to sim only

I have paid off my device plan and would like to sign up for sim only contract for 12 months. Firstly will this be included in the offer from 15th June to use my monthly allowance when in Spain at no additional cost each day? Also would I still be ab...

Live Chat not active

Is there any reason why Live Chat is not active at the moment? I've tried using different browsers etc and keep getting the message "We're just checking to see if there's an available agent".I've been on the page, and refreshing other pages sincer 09...

02 billing – pay monthly account

FactsOn or around April 8th 2017 I acquired a new Samsung mobile, continuing as previously with 02 as the service providerWhilst in store, the customer adviser reviewed my past usage profile and it was clear I had never exceeded [and in fact frequent...

Resolved! Refresh Tarriff - Downgrade???

My partner is now out of work. His phone is on o2 refresh he still has the phone plan to pay - which he is but the tarriff is high and never used fully! Can he downgrade to a more affordable and suitable tarriff?? I thought this was a possibilty as i...

Resolved! Additional line

Do o2 do a credit check when adding an additional line?

Resolved! Bill

Why is my bill so high this month when I have done nothing different to normal, looking at my bill it says I have spent over £10 on minutes, when I have unlimited minutes so looking back at my other bills this doesn't have it.

Deposit

Hi I purchased a new contract with o2 three months ago and I was asked to pay a £200 deposit which the sales person said I would get back once I had made 3 consecutive payments to which I have. Can anyone advise how I will get my deposit back will it...

Resolved! Poor signal at certain times of day

Every day at about 5pm onwards my signal drops and calls frequently drop out. Rest of the day 3 bars and calls just about ok, but not always - signal often goes up and down like a yo-yo during the day, too. Partner on Vodafone, never any probs. I use...

Resolved! How do you contact o2??

I have an issue with my bill and I'm trying to find a way to email/chat with customer service but there's no sign of anything. Clicking on Live Chat does nothing apart from give you a black message about waiting but nothing loads. Can't find a custom...

Resolved! Data Error

02 messaged me to say I had used all of my inclusive data for this month. I get 2gb and it has only been 8 days. But I had apparently used 80% within 2 days and all of it within 5. According to my phone (which tracks my data usage) I have used 400mb....

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