My existing Pay Monthly phone and SIM contract came to and I replace this with a SIM only at a reduce monthly sum. They appear from my account information to charge me the old higher rate.
I requested two PAC codes at the end of the contracts, the O2 Customer Support helpdesk for some reason kept stalling and held me on the phone for over 2 hours and in the did not provide the codes to me even though he promised to do so. A further complaint resulted in two PAC codes being given, neither of which worked. I have been trying to contact the woman dealing with the complaint about the PAC codes, sent an email 2-3 days but as yet no reply. This was suppose to be an ongoing complaint, yet here we are.
I am looking to cancel my O2 SIM only contract now because they appear to have not honoured the terms of the document I entered into.
I tried LiveChat which always seem to be out of their depth because they were not able the assist in the 3 simple areas I required help with and in fact caused more problems had I not contacted the person.
What is going on here??
