Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! payment dates

Hi i would like to change my payment date so it coincides with my paydates i.e. 1st of every month pls advise

Resolved! Bill

Hi I have received a text saying I owe an amount which I do not. There was a problem last month regaridng international travel which was resolved by one of your agents but it seems you have not updated your system and are still trying to say I owe £2...

Resolved! I wish to leave O2

Hello,My final payment for my refresh contract is on the 8th of July and the contract finishs on the 31st of July when do I need to put my notice in to cancel my subscription and how do I go about it all help greatly appreciated. Thank you.

Resolved! Late upgrade help

Hello!I went on o2 website and click upgrade to sim only 2 days after contracted should of ended (19th June) as I wanted to keep phone and number. It says I still have to pay for old phone contract on July 4th 2017 but I switched to sim only upgrade?...

Resolved! Contract Ending

Hi my contract is due to end in September and I dont want to renew or upgrade or change providers I just want to end the contract on its due end date as im currently living abroad and havent used it in 6 months ive just been waiting for it to come to...

Resolved! Lost Phone

I am on holiday in the USA and have lost my phone.My contract is a business sim only.Will i be able to get a new sim back in the UK and keep my own number

Resolved! change my surname

Hello,I want to change my surname,because I got married,how I could do it?thank you Agne

O2 Overcharging the Pay Monthly account / refusing to issue PAC codes

My existing Pay Monthly phone and SIM contract came to and I replace this with a SIM only at a reduce monthly sum. They appear from my account information to charge me the old higher rate. I requested two PAC codes at the end of the contracts, the O2...

Resolved! Call charges 9

I'm in lo don and recently called my cousin in Northern Ireland yet was charged £16 in charges although I have unlimited minutes.I'm confused I thought that Northern Ireland was classed as brink part of the UK .Thanks for any help in advance

Resolved! using phone abroad ie Spain

Can i use my phone in Spain for calls, emails and texts to UK in July 2017?You talk about your travel package and only being charged on the days you use it? But you are also saying it is free? Im' confused.

O2

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