Account Closed

[Kris8]

Any way to reactivate an account that has been terminated?

I missed one payment and my account has been closed and I can’t access the app. I didn’t have my phone for the past month due to losing my father-in-law and then taking care of my mother-in-law who had a stroke.

I would still like to stay with o2

[Bambino · Accepted solution]

@Kris8 Sorry for your loss.

You can speak to the Payment Management Team on 0800 902 0217. If you have no phone to use, download Skype: Guide: A Guide to Skype 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

[Kris8]

Thanks and thanks for linking to the guide. Hopefully I can do this on Skype internationally as I’m still outside of the UK taking care of the mother-in-law.

Ill try it tomorrow and update this thread with the results.

[Bambino]

@Kris8 You should be able to call using Skype from wherever you are. Skype uses +44800 rather than 0800.