Accepted or Fail ? - 48 Hours Review, However Order Has Been Received

[MONTHLY2]

Hello, I have made a order for my phone to collect inshore for the 21st, I will come back and add updates if I do get my items to keep you guys in the loop if this is just something that always happens. 

 I got the message We've received your order. You're all set.

Thanks for your order  it's now full steam ahead at our end.
       
We'll process your order as quick as we can, so it will be in your hands
before you know it. And if you're itching for updates (which we're sure
you are), keep an eye on your inbox for news of when it's landed in our
store. We'll also give you all the collection details so you can pop in
and pick up.

This looks all well right? I also cannot speak on the phone 

I was also sent a phone number for my new O2. 

Will give this thread a update tomorrow hopefully there is some news in my mail.

[MI5 · Accepted solution]

@MONTHLY2 

you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[MONTHLY2]

ive been trying to call but they're not available 

[garetc]

I had this on Thursday, called up on Friday and spoke with Sales who spoke to with referrals team to confirm my order that arrived on Saturday.

The referrals team are in from 9am weekdays.