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Phone bill

damiensheppard6
Level 1: Joiner
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Hi I have had a purchased made to my o2 which wasn't me and I didn't recognise it and spoke to one of your team members from Trowbridge and I was told to contact the group or report it as fraud which I have done to Google and it is pending investigation. I have been still charged the amount that was chosen from the app. How do I go about the phone bill as the money has already been taking out of my bank account and it was over £53 when my phone bill was supposed to be under £20 what should I do.

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MI5
Level 94: Supreme
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@damiensheppard6 

You have no choice but to wait for fraud to complete their investigation.

If it is proven to be fraud, they will refund you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128154 Posts
  • 614 Topics
  • 22501 Solutions
Registered:

@damiensheppard6 

You have no choice but to wait for fraud to complete their investigation.

If it is proven to be fraud, they will refund you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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