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Casperbuster
Level 1: Joiner
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on ‎15-07-2023 23:01

on ‎15-07-2023 23:01

Just arrived in Barbados and I’ve received the text to tell me it’s £6 a day ( which I already knew ) 

however, the phone isn’t working. I have this trouble back home in the uk too, I complained a fortnight ago about it. At this rate I will be leaving O2 to go to someone more reliable 

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MI5
Level 94: Supreme
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on ‎15-07-2023 23:07

on ‎15-07-2023 23:07

@Casperbuster Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149479 Posts
  • 641 Topics
  • 28499 Solutions
Registered:

on ‎15-07-2023 23:07

on ‎15-07-2023 23:07

@Casperbuster Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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