A mini guide to doing a Sim Swap on O2

Anonymous · ‎22-11-2016

Note: please refer to an updated version of this guide in our How-to Guides section, here.

Anonymous · ‎13-10-2017

Hi @Anonymous if you want to take your number to another provider you will need a pac code

This guide will help you

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

MI5 · ‎13-10-2017

@Anonymous wrote:
The Sim swap guide is good if you're staying with O2. How do I do it if I want to change provider?

What you need is not a sim swap.

You need to port your number.

https://www.uswitch.com/mobiles/guides/porting-your-mobile-phone-number/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-11-2017

Hi I have just bought a new phone which requires a nano sim card (HTC Desire 650)

I want to keep my old number and tariff which I had on my old phone on a micro sim card. (Samsung Galaxy S5)

Do I do this O2 sim swap for this? My old sim is O2 and obviously my new one is. I Am awaiting the new Nano sim in the post.

MI5 · ‎29-11-2017

Yes, once the new sim arrives just follow the sim swap process, but have you checked you can't just push the tiny middle bit out of your old sim card?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-11-2017

Just noticed this guide by @Anonymous isn't in the Index? It should be... as people tend to use the Index more than the Knowledge Base... (I certainly do anyway)

Veritas Numquam Perit

MI5 · ‎29-11-2017

Maybe @Martin-O2 could add it for us?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-11-2017

@MI5 wrote:
Maybe @Martin-O2 could add it for us?

Already asked Rich :smileywink:...This one of yours is in the Index now as well My O2 Bills section (mini guide)

Veritas Numquam Perit

Anonymous · ‎29-11-2017

@MI5 Can you change a micro sim into a Nano sim like that?

MI5 · ‎29-11-2017

@Anonymous wrote:
@MI5 Can you change a micro sim into a Nano sim like that?

If it is a triple sim you will be able to.

The new sim you receive will be capable of being 3 different sizes, just by pushing out the size you need.

The nano sim is the very tiny centre bit which is virtually all the gold contact bit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-11-2017

Yes you can. Or just call instore and they will do it for you free of charge.

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