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6 months before i can get a new device

dgyongyi94
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Hi

I've upraded my tariff recently with SIM only, and the 6 month starts over again before i can get a new device?

Thanks

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MI5
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@dgyongyi94 

No, it's from when you started originally. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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My O2 will tell you when you can upgrade

If you have already upgraded to sim only from a previous contract you can upgrade to a Refresh contract after the first month.

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dgyongyi94
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Good news – you can upgrade today

 
Need more data? You’re ready to upgrade to a new sim only tariff. You can’t upgrade and get a new device just yet, come back in 5 months and 3 days time to get a new device.
 
This is what they say. Originally i've started my first contract in March 2020
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jonsie
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You should be ok to upgrade when you are ready.

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MI5
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@dgyongyi94 

If you call o2 they will reset your upgrade date from when you started. 
Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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