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6 months before i can get a new device

dgyongyi94
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on ‎01-08-2020 17:48

on ‎01-08-2020 17:48

Hi

I've upraded my tariff recently with SIM only, and the 6 month starts over again before i can get a new device?

Thanks

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MI5
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on ‎01-08-2020 17:51

on ‎01-08-2020 17:51

@dgyongyi94 

No, it's from when you started originally. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎01-08-2020 17:53

on ‎01-08-2020 17:53

My O2 will tell you when you can upgrade

If you have already upgraded to sim only from a previous contract you can upgrade to a Refresh contract after the first month.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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dgyongyi94
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on ‎01-08-2020 18:10

on ‎01-08-2020 18:10

Good news – you can upgrade today

 
Need more data? You’re ready to upgrade to a new sim only tariff. You can’t upgrade and get a new device just yet, come back in 5 months and 3 days time to get a new device.
 
This is what they say. Originally i've started my first contract in March 2020
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jonsie
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on ‎01-08-2020 18:14

on ‎01-08-2020 18:14

You should be ok to upgrade when you are ready.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎01-08-2020 18:29

on ‎01-08-2020 18:29

@dgyongyi94 

If you call o2 they will reset your upgrade date from when you started. 
Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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