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MrsJR · ‎01-05-2019

My phone has just given me a message that 02 have turned off my 4G. Before I ring is there a problem with 02 today that other people are having, or have others had this message? TIA

MI5 · ‎04-04-2012

@MrsJR
That's a strange message but you can check your service here https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

jonsie · ‎04-01-2009

O2 don't switch off 4G on any phone unless there is a mast problem. Also try switching the phone off/on and cleaning the sim card.

Guide: How can I sort out my network issues?

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

Anonymous · ‎01-05-2019

No it must be something on your account they’ve done as my 4G Is fine

EmilieT · ‎18-04-2018

Hi @MrsJR, and welcome to the forum I was wondering how you were getting on with this, since you last posted? Do you need any further help with this?

Thanks @MI5, @jonsie and @Anonymous for the advice

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