4G

MrsJR · ‎01-05-2019

My phone has just given me a message that 02 have turned off my 4G. Before I ring is there a problem with 02 today that other people are having, or have others had this message? TIA

MI5 · ‎01-05-2019

@MrsJR
That's a strange message but you can check your service here https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎01-05-2019

O2 don't switch off 4G on any phone unless there is a mast problem. Also try switching the phone off/on and cleaning the sim card.

Guide: How can I sort out my network issues?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎01-05-2019

No it must be something on your account they’ve done as my 4G Is fine

EmilieT · ‎07-05-2019

Hi @MrsJR, and welcome to the forum I was wondering how you were getting on with this, since you last posted? Do you need any further help with this?

Thanks @MI5, @jonsie and @Anonymous for the advice

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