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Level 1: Joiner
Posts: 1
Registered: ‎01-05-2019


My phone has just given me a message that 02 have turned off my 4G.  Before I ring is there a problem with 02 today that other people are having, or have others had this message? TIA

Posts: 115,458
Topics: 571
Solutions: 15,799
Registered: ‎04-04-2012

Re: 4G

That's a strange message but you can check your service here https://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,892
Topics: 579
Solutions: 4,219
Registered: ‎04-01-2009

Re: 4G

O2 don't switch off 4G on any phone unless there is a mast problem. Also try switching the phone off/on and cleaning the sim card.

Guide: How can I sort out my network issues? 

Posts: 0

Re: 4G

No it must be something on your account they’ve done as my 4G Is fine
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: 4G

Hi @MrsJR, and welcome to the forum Wave I was wondering how you were getting on with this, since you last posted? Do you need any further help with this? 


Thanks @MI5@jonsie and @Anonymous for the advice Smiley Happy

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