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Anonymous
Posts: 0

Re: 29p for a smiley ? I'd rather frown

This is a phone issue not an O2 issue, As has been discovered the phone converts the message from an SMS to an MMS when emotions are used. Not all do it but I have certainly seen Samsungs do it in the past.

As advised above check your message settings to ensure that SMS isn't converted and your text message characters will drop from 160/70 when it is used but will remain an SMS
Anonymous
Posts: 0

Re: 29p for a smiley ? I'd rather frown

Yes, shocking, my son's on Orange (cant abide them) but hey oh he sends hundreds of the smiley's.  I wasnt aware and just been stung!!

Anonymous
Posts: 0

Re: 29p for a smiley ? I'd rather frown

same phone too!!
Anonymous
Posts: 0

Re: 29p for a smiley ? I'd rather frown

i just found out yesterday i am being charged 33p for using emoji's if it is sent as a text message. i think this is a disgusting way to bump up customer bills. i will certainly be changing my provider when my contract expires.

Posts: 83,255
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: 29p for a smiley ? I'd rather frown


@Anonymous wrote:

i just found out yesterday i am being charged 33p for using emoji's if it is sent as a text message. i think this is a disgusting way to bump up customer bills. i will certainly be changing my provider when my contract expires.


Similat threads today...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/messages/td-p/851450

http://community.o2.co.uk/t5/Off-topic/Emoticons-In-O2-Community/m-p/851214

Posts: 114,303
Topics: 569
Solutions: 15,425
Registered: ‎04-04-2012

Re: 29p for a smiley ? I'd rather frown

and some advice here http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)