29p for a smiley ? I'd rather frown

[Anonymous]

Same subject again, charges outside normal allowance.

When I queried charges for messages I had not sent using the online chat facility with an 02 advisor, was told that if a smiley is sent it's classed as MMS message and costs 29p !

My hairdresser has a contract Blackberry with 02 ( she pays more monthly than what I do ) and she never gets charged outside her allowance for anything.

Anyone else had this problem?

[Anonymous]

This is a phone issue not an O2 issue, As has been discovered the phone converts the message from an SMS to an MMS when emotions are used. Not all do it but I have certainly seen Samsungs do it in the past.

As advised above check your message settings to ensure that SMS isn't converted and your text message characters will drop from 160/70 when it is used but will remain an SMS

[Anonymous]

Yes, shocking, my son's on Orange (cant abide them) but hey oh he sends hundreds of the smiley's.  I wasnt aware and just been stung!!

[Anonymous]

same phone too!!

[Anonymous]

i just found out yesterday i am being charged 33p for using emoji's if it is sent as a text message. i think this is a disgusting way to bump up customer bills. i will certainly be changing my provider when my contract expires.

[jonsie]

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@Anonymous wrote:

i just found out yesterday i am being charged 33p for using emoji's if it is sent as a text message. i think this is a disgusting way to bump up customer bills. i will certainly be changing my provider when my contract expires.

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Similat threads today...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/messages/td-p/851450

http://community.o2.co.uk/t5/Off-topic/Emoticons-In-O2-Community/m-p/851214

[MI5]

and some advice here http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...