on 16-02-2015 08:50
I have just started my contract ( 2days ago) and i send a couple of messages to family letting them know my new number and included a smiley in the message. Today i checked my o2 app and found i had been charged 33pence for each message. But i have unlimited calls and text. So i called o2 costumer services to find out wot was going on. This is wot i was told..... because i included an emoction in my messages O2 ARE CHARGING ME 33PENCE A MESSAGE BECAUSE AN EMOCTION IS CLASSED A PICTURE MESSAGE (MMS). WOT A JOKE! i have nerver come across this with any other network. I was with three and was never charged for sending an emoction in a text message. Ive only been with o2 for a short while. Think i made a mistake joining o2
Solved! Go to Solution.
on 16-02-2015 08:55
Welcome to the forum
Most networks charge for sending MMS. It is something that catches a lot of people out sadly...
Here is a link to show you how to avoid this in future
on 16-02-2015 09:08
Depending on your phone there are also a number of ways you can get a warning or prevent it from converting to MMS.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 16-02-2015 10:10
This has been going on for a couple of years and has been highlighted recently in the media.