messages

[Anonymous]

I have just started my contract ( 2days ago) and i send a couple of messages to family letting them know my new number and included a smiley in the message.   Today i checked my o2 app and found i had been charged 33pence for each message.  But i have unlimited calls and text.  So i called o2 costumer services to find out wot was going on.   This is wot i was told..... because i included an emoction in my messages O2 ARE CHARGING ME 33PENCE A MESSAGE BECAUSE AN EMOCTION IS CLASSED A PICTURE MESSAGE (MMS).   WOT A JOKE!  i have nerver come across this with any other network. I was with three and was never charged for sending an emoction in a text message.  Ive only been with o2 for a short while.  Think i made a mistake joining o2  

[Cleoriff Level 94: Supreme · Accepted solution]

Hi @Anonymous 

Welcome to the forum

Most networks charge for sending MMS. It is something that catches a lot of people out sadly...

Here is a link to show you how to avoid this in future

http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p/689503

[Bambino]

As you only just started your contract two days ago, you're still within the cooling off period and have the option to cancel your contract and switch to another provider.

[MI5 Level 94: Supreme]

Have a read of the link above and you will see it's not quite as simple as just sending a smiley. There are a number of other factors involved.
Depending on your phone there are also a number of ways you can get a warning or prevent it from converting to MMS.

[Anonymous]

I would plead ignorance to O2 and ask them as goodwill gesture to cancel the charges. Threaten to leave if they don't.

[viridis Level 56: Guvnor]

How many people did you send the text to?
Not meaning to discredit the o2 support staff but multiple recipients is more likely to convert texts to mms rather than a single emoticon.

[Anonymous]

same here  o2 needs to be watched they are scammers ,avoid o2 at all cost

[jonsie Level 94: Supreme]

This has been going on for a couple of years and has been highlighted recently in the media.

http://www.bbc.co.uk/news/technology-31148424

[Cleoriff Level 94: Supreme]

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@Anonymous wrote:

same here  o2 needs to be watched they are scammers ,avoid o2 at all cost

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You said that in your previous two threads @Anonymous ...without saying much else ?

[Anonymous]

I sent a group message to 6 family members witch only contained my number and name.