This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

0345 Numbers

Go to solution
Anonymous
Not applicable

on ‎17-01-2013 10:17

on ‎17-01-2013 10:17

Hi

 

New to the board so if this has been ansewered by 02 apologies. The question is; do the 0345 numbers count as part of your free call allownace or are they charged separately?

 

Cheers

Message 1 of 12
194,486 Views
0 Kudos
11 REPLIES 11

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 97791 Posts
  • 616 Topics
  • 7231 Solutions
Registered:

on ‎16-04-2014 10:19

on ‎16-04-2014 10:19

Yes quite right and customer service were technically correct saying that they aren't free.

http://www.area-codes.org.uk/0345-numbers.php

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 11 of 12
6,204 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to jonsie
  • 153779 Posts
  • 656 Topics
  • 29322 Solutions
Registered:

on ‎16-04-2014 10:22

on ‎16-04-2014 10:22

True jonsie, as I mentioned previously.....
The confusion comes from the term "free".
They are not "free of charge" but are included with your "free inclusive minutes".....
A small but important distinction.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 12
6,200 Views
0 Kudos
Top