02 price increase April 26 need help

[ITFCJosh]

 

 

Hi there I am 35 year old Autistic Male!

Last October I bought iPhone 16 pro Max 256GB silver £36 months contract!

I got email regarding price increase April 2026 29th October 30 days I can leave 02 airtime plan but keep paying device plan monthly

I finally got through to a U.K call centre yay! after trying for ages!

they gave me a very good deal with unlimited data texts & calls for 12 months £20.80 so was gonna take it!

but they were really stressing me out 😭 as they told me I had to start a new deal with a temp number with new SIM card (Can’t have eSIM) then when Sim card arrives put it in my iPhone then call them back up (don’t wanna speak to offshore call centre)!

they will then transfer my number to it! I was stressing out massively as concerned I would be paying for 2 airtime plans & that way seemed too confusing for me!

I just wanted to keep same Sim Card but update my airtime plan but was told I can only do that if I pay my device plan off in full!

Next Saturday I am going to the o2 store to chat to them and get this sorted & nipped in the bud got till 8th December to sort it!

I feel like 02 have let me down massively,

Any advice you can give me please?

[ITFCJosh]

When I do that they say no option available but we can try help 

[madasaf1sh]

Then let them try and help you.. 

The thing that is complicating your whole thing is the Apple Watch, and if as you said you can afford to pay it off, get that done and cancel the airtime on it,. 

Then do the right to exit. 

Would be so much simpler than doing a reform party and demanding a UK call centre agent transfer.. 

[ITFCJosh]

I want to do that but like I said the offshore call centre won’t let me cancel my Apple Watch contract & only let me reduce my device plan or Monthly cost 

[madasaf1sh]

Dont mention cancelling anything.. 

Call the payment management team on 0800 902 0217, and just say you want to pay off your apple watch and cancel the airtime, don't mention anything else and if they ask just say you want to as you have some spare cash so paying it off.

Then in a day or two call back and ask them to do the right to cancel option..

[ITFCJosh]

Thank you I might try that or can I do it all in the 02 store or is that not possible?

thank you for the replies 

[Slimharpo]

Hi, I have just had the same thing happen.

They are trying to get me to pay 300 pound to pay off my handset?

Which I really didn't want..

Will be interested to see how you get on.Keep us posted and if I get any joy I will let you know too.

OH and I have just had a letter through the post a few minutes ago saying if i don't pay it off I will have my details passed to a credit enforcement agency!!!!

[madasaf1sh]

You can't cancel or do anything to do with cancellations in store, you are going to have to just be on the phone @ITFCJosh 

@Slimharpo Speak to o2 and get them to fix their f up.

[RichAllen1976]

@madasaf1sh If O2 hadn't chuffed up in the first place, the OP wouldn't be in this predicament.

[Enlli]

Stating the obvious

[Slimharpo]

Just spent over 50 mins on the phone with Carol Jane ( ?) 

And they have finally managed to sort the issue.

So definitely worth badgering them. Handset has been paid off and still on the lower rate.

But as soon as the dust settles? I am cancelling and moving on.