02 price increase April 26 need help

[ITFCJosh]

 

 

Hi there I am 35 year old Autistic Male!

Last October I bought iPhone 16 pro Max 256GB silver £36 months contract!

I got email regarding price increase April 2026 29th October 30 days I can leave 02 airtime plan but keep paying device plan monthly

I finally got through to a U.K call centre yay! after trying for ages!

they gave me a very good deal with unlimited data texts & calls for 12 months £20.80 so was gonna take it!

but they were really stressing me out 😭 as they told me I had to start a new deal with a temp number with new SIM card (Can’t have eSIM) then when Sim card arrives put it in my iPhone then call them back up (don’t wanna speak to offshore call centre)!

they will then transfer my number to it! I was stressing out massively as concerned I would be paying for 2 airtime plans & that way seemed too confusing for me!

I just wanted to keep same Sim Card but update my airtime plan but was told I can only do that if I pay my device plan off in full!

Next Saturday I am going to the o2 store to chat to them and get this sorted & nipped in the bud got till 8th December to sort it!

I feel like 02 have let me down massively,

Any advice you can give me please?

[Enlli]

@Slimharpo Glad you got the outcome you wanted 

I think this debacle has come as a warning.

Goodness knows what O2 will come up with in the future