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Level 1: Joiner
Posts: 1
Registered: ‎07-12-2018
Accepted Solution

02 network not working

Hi there I am writing to complain about yesterday’s network being down. This was a nightmare for me yesterday as I use my phone e mainly for work purposes therefore I was out of pocket and my boss was not happy about not being able to reach me. I have been told about compensation I’m just wondering how I go about this as this is totally unacceptable service from o2 considering I pay over £60 a month for a phone that I was unable to use yesterday.
Level 63: Greatness Assured
Posts: 12,562
Registered: ‎31-03-2010

Re: 02 network not working

@Shannon12345 Are you on a business contract?


Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: 02 network not working

You need to go through complaints : how to make a complaint.

Posts: 88,159
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: 02 network not working

Compensation equivalent to 2 days worth of your bill will be paid automatically to anyone effected before the end of January.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,715
Registered: ‎23-07-2014

Re: 02 network not working

Hi @Shannon12345 and thanks for your comments earlier. We have an official topic about issues with the network so we're locking this thread to keep the conversation in one place. Please use this thread to find out our latest updates around the compensation, and to share your feedback. 




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