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Level 1: Joiner
Posts: 7
Registered: ‎10-01-2021

02 messed my credit score

02 have messed up my credit score so badly for which i have been declined a mortgage. I was billed more than what my contracted stated, i spoke to O2 several times in store, on the phone and email, eventually the case went to OMBUDSMAN and it was rectifed, O2 agreed that i did not owe antyhing and in fact i had been overcharged and that they owed me. O2 returned my money but now have somehow put me down as missed payments which has made my credit score attorcious. It states that i owe them £80 but i do not owe them anything as this was cleared when ombudsman got involved. I am extremely dissatisfied with 02, is there anyone that can assit urgently? how can i get my credit score up ASAP?

02 refunded me so how could they then claim miss payments when i was agreed that they owed me 

i would really appreciate if anyone could assit me.... 

 

Posts: 116,582
Topics: 573
Solutions: 16,149
Registered: ‎04-04-2012

Re: 02 messed my credit score

@qudsia 

You need to contact this dept:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 7
Registered: ‎10-01-2021

Re: 02 messed my credit score

thank you!

Posts: 116,582
Topics: 573
Solutions: 16,149
Registered: ‎04-04-2012

Re: 02 messed my credit score

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,115
Registered: ‎31-03-2010

Re: 02 messed my credit score

@qudsia You're the second one today. The other person had a mortgage declined because O2 said they owed £10. O2's policy when it comes to this is atrocious. They're quite happy to take your money and hold onto it even when what you're buying is out of stock and you don't get delivery in a timely manner, but owe them a little or they make an error and don't rectify it and they crucify you. Shameful.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 7
Registered: ‎10-01-2021

Re: 02 messed my credit score

It’s ridiculous! Literally have wasted months and months of getting this mortgage sorted!!! Is there anyone from 02 that can help!!!!!!
Posts: 116,582
Topics: 573
Solutions: 16,149
Registered: ‎04-04-2012

Re: 02 messed my credit score

@qudsia 

Response time is up to 10 working days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 7
Registered: ‎10-01-2021

Re: 02 messed my credit score

Can someone from 02 get back to me
I can’t wait two weeks
Mortgage is on hold because of 02s carelessness
Posts: 116,582
Topics: 573
Solutions: 16,149
Registered: ‎04-04-2012

Re: 02 messed my credit score

@qudsia 

There is no one at all that can help you apart from the team dealing with these issues that you have contacted already.

The only possible chance is if @LukasB or @Martin-O2  could get you bumped up the queue, but I don't know if that's even possible?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 1,053
Registered: ‎10-08-2020

Re: 02 messed my credit score

Thanks for notifying us @MI5 . I have picked this up Smiley Happy

 

@qudsia I have now escalated your case internally. Hopefully the team can sort this for you soon!

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