02 messed my credit score

[qudsia]

02 have messed up my credit score so badly for which i have been declined a mortgage. I was billed more than what my contracted stated, i spoke to O2 several times in store, on the phone and email, eventually the case went to OMBUDSMAN and it was rectifed, O2 agreed that i did not owe antyhing and in fact i had been overcharged and that they owed me. O2 returned my money but now have somehow put me down as missed payments which has made my credit score attorcious. It states that i owe them £80 but i do not owe them anything as this was cleared when ombudsman got involved. I am extremely dissatisfied with 02, is there anyone that can assit urgently? how can i get my credit score up ASAP?

02 refunded me so how could they then claim miss payments when i was agreed that they owed me 

i would really appreciate if anyone could assit me.... 

[MI5]

@qudsia 

You need to contact this dept:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[qudsia]

thank you!

[MI5]

You're welcome

[Bambino]

@qudsia You're the second one today. The other person had a mortgage declined because O2 said they owed £10. O2's policy when it comes to this is atrocious. They're quite happy to take your money and hold onto it even when what you're buying is out of stock and you don't get delivery in a timely manner, but owe them a little or they make an error and don't rectify it and they crucify you. Shameful.

[qudsia]

It’s ridiculous! Literally have wasted months and months of getting this mortgage sorted!!! Is there anyone from 02 that can help!!!!!!

[MI5]

@qudsia 

Response time is up to 10 working days.

[qudsia]

Can someone from 02 get back to me
I can’t wait two weeks
Mortgage is on hold because of 02s carelessness

[MI5]

@qudsia 

There is no one at all that can help you apart from the team dealing with these issues that you have contacted already.

The only possible chance is if @LukasB or @Martin-O2  could get you bumped up the queue, but I don't know if that's even possible?

[TheresaV]

Thanks for notifying us @MI5 . I have picked this up

@qudsia I have now escalated your case internally. Hopefully the team can sort this for you soon!