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Level 1: Joiner
Posts: 3
Registered: ‎20-05-2020
Accepted Solution

02 closed?

my son has been mugged for his phone and i cancel it. Cant do it online and 02 arent picking up the phone

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Level 15: Gaining a Reputation
Posts: 287
Registered: ‎29-03-2020

Re: 02 closed?

@terry1

Hi you can call customer service

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
All numbers are in the article. Try the one ending with 4005 first. Also select any option being fraud or stolen item to get through when you call.

All the best
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Posts: 108,667
Topics: 561
Solutions: 14,393
Registered: ‎04-04-2012

Re: 02 closed?

@terry1 

Lost and stolen reporting here Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎20-05-2020

Re: 02 closed?

thanks guys...but you call and they just say they cant take the call and cut you off!
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Posts: 108,667
Topics: 561
Solutions: 14,393
Registered: ‎04-04-2012

Re: 02 closed?

Keep trying @terry1 

Someone will be free at some point.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎20-05-2020

Re: 02 closed?

These numbers work! thanks v much!

Additional numbers found by customers which may work.

0800 977 7337, 0800 587 4005 and 0800 090 1808
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Posts: 92,833
Topics: 751
Registered: ‎14-01-2013

Re: 02 closed?

@terry1 

They do and most people have had success with the one ending 4005.

I rang that one 4 days ago and got straight through. yahoo

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