Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 229729 Views
  • 2 replies
  • 2 kudos

Resolved! Do home delivery require ID? For a new phone contract

Hello I just want to ask someone something, Do anyone know if I need ID for a home delivery for a new phone contract, Because someone stole my wallet and I had everything inside like passport atd I just have credit cart at the moment . thank you

Jakub2 by Level 1: Joiner
  • 5624 Views
  • 4 replies
  • 0 kudos

Covid19

Can i freeze my account temporarily because of losing my job?

Blu by Level 1: Joiner
  • 554 Views
  • 4 replies
  • 0 kudos

Ipad Pro Order

I ordered the new Ipad Pro yesterday at 3pm on contract (pay monthly) - the website suggests that if you order before midnight it will arrive the next day. I received email confirmation of the contract and the order was being processed. However I hav...

iPad Pro 2020 dispatch email

So I ordered the new iPad Pro 2020 on contract and I’ve received all the emails about the contract Except the dispatch email. I was also told that I would receive it the next working day. How come I can't even communicate with customer service? What ...

Sharifa by Level 1: Joiner
  • 2255 Views
  • 12 replies
  • 0 kudos

Resolved! Proof of Purchase for my Phone

Hi, I'm trying to get a proof of purchase for my new Samsung S20 Ultra so I can claim the Galaxy buds however, I am struggling to get it. I can't see any option for a live chat anymore which is what I would normally use and so I have called them on t...

Defer payments

Hi will o2 defer our payments as we are self employed and have no money coming in at the moment

Sue28 by Level 1: Joiner
  • 696 Views
  • 1 replies
  • 0 kudos

o2 open

Hi Hope you all are staing safe. I was wondering if you can help. I have recently upgraded and now i would like to use my cousin company discount on airtime. He works for asda now can you please kinldy advice me how to use his discount on my airtime....

Resolved! 2 numbers how to upgrade

Hi, I currently have 2 numbers on my account and want to upgrade. How do I get rid of the number I don't use and upgrade on the one I do.Thank youx