Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Pac Code issues

I gave O2 my Pac code when I ordered my O2 Sim, yet the new SIM was delivered with the new number. So I have requested a change using the online form, two days ago and heard nothing. My O2 App is still showing the "new" number. I can't contact O2 thr...

Order confirmation has been received but it’s wrong colour

Just ordered an iPhone 11 in purple however order confirmation says it's red?? Can't access anyone than change of mind policy which says that I need to tell o2 I have changed my mind and want a different coloured handset but there is no one to tell. ...

Changeover from payg to contract

Hi. I'm currently a pay as you go customer and would like to switch over to a sim only monthly contract. Does anyone know if this can be done without changing my current sim card? And if so, can it be done online? I've tried ringing customer service ...

How to change my payment date

Hi just wanted to know how to get In touch so I can change my payment plan ?

‘Sim not provisioned’ ‘No service’

I recently got a new contract with o2 however, I have never had any service and when I check my sim details it says ‘sim not provisioned’ I have no idea what this means and I have been unable to use my phone since I got it three weeks ago.

O2 family deal and upgrades

Hi, my wife got her O2 contract with Carphone and she has been told she can upgrade early now due to the deal with CW ending. I am with O2 and so is my daughter and we get the family discount. Basically my daughter gets 10% off her bill. Once my wife...

Where’s my data gone?

Hi,My data is normally 100gb per month. It was set up as 50gb of data allowance and 50gb of data as a bolt on. It shouldn’t end until January But this month my bolt on has disappeared and I can’t get hold of anyone?Can any help?

Resolved! Text request

O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: [link removed]Is this text real?

Can't send MMS

Samsung Galaxy S10, O2 chat guy no help. Nothing in my tariff to prevent me sending photos - I thought!! Help needed please!

Number Transfer

Hello all!So I am moving from Tesco Mobile to O2.When I ordered my O2 phone and SIM, I gave them a PAC code number, to which they said my swap over date would be 26/03/20 and to turn my phone off until 6pm that day.I did this, and the number still ha...

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