Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why does 02 block access via 4g to CCTV cameras?

Having been with O2 for decades it's finally dawned on me that it's time to change provider sadly....I have a home CCTV system that I have had no issues accessing remotely via 4g an now, all of a sudden O2 have blocked me from accessing it...Searchin...

Slow 4g download and upload in London

Hi all. Ive been trying to use my o2 Mate 20pro for hotspot uploading of large files. I ran speed test today as I was stuggling with slow transfers. It turns out my download is 30mb and upload is 1.6mb.... I ran the same test on my girlfriends Vodafo...

Discount code

Hi, has anyone been giving a discount code gives you 25% of your bill? Was told to log onto this 02 app follow enter details that were giving problem is not able to upload payslip.. please help anyone

Exchange my upgrade

I have upgraded my phone to a iPhone XR on 20th April and found I do not like the phone as it is to big, can I cancel using the cooling off period and exchange for SE Model.?

Family Plan query

I’ve just upgraded my device and tried to add it to a Family Plan.We have 6 devices at the same billing address across 2 bills. Looking at the T’s&C’s this should make the new device acceptable for a Family Plan discount as the T’s&C’s state ‘bill/s’...

Frustrated Disabled Customer

Hi my current contract ends on 23rd May 2020 and I unless I can change my current tariff to one that meets my needs for £20 or less I don't want to continue my contract which is nearly £50 a month. I have seen a sim only tariff advertised for £20 a m...

Sim isn’t working

I’ve got a new iPhone XR and the sim doesn’t work in my phone but works in an iPhone 8. I have noticed it works in the iPhone 8 if the sim is flipped to what it is in the XR how can I gain service in the XR with the sim?

5G Upgrade

I have upgrded my phone to a 5G device which came with a new sim card. I have put the new sim in the new phone and I'm getting "Sim Not Provisioned". I still have my old Sim card in my old phone and its working as normal. I have been restarting my ne...

sim card

hi I had a replacement similar do I need to register it

Resolved! New phone, sim isn't working

I upgraded my daughter's phone which arrived yesterday, it's an iphone 7. She is on a pay monthly contract and when we loaded the new sim it doesn't work. According to my account it has updated her monthly allowance but not her new number. Do we have...

O2

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