Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111511 Views
  • 15 replies
  • 5 kudos

Resolved! top up

Why will O2 not accept my perfectly legitimate credit card when I am trying to top up yet take money from the same card every month

Anonymous by Not applicable
  • 444 Views
  • 1 replies
  • 0 kudos

Resolved! Travel data

I have just been charged for travel data on two dates when I did not buy anything. HAs this happened to others? Any hints on the best way to get this credited? Do I need to pone? Nobody available online all day. Thanks!

Anonymous by Not applicable
  • 545 Views
  • 2 replies
  • 0 kudos

Resolved! Is there an email address I can use

I am trying to get in touch with O2 to cancel my account and get a Pac code. Every time I call ita a 30 minute wait! Thats appalling! Does anyone knoe if there is an email address I can use instead?

Anonymous by Not applicable
  • 1193 Views
  • 9 replies
  • 0 kudos

Resolved! Swapping sim with no old phone

Got my new S7 today....very nice. I need to sim swap but i dont have my old phone . This is an upgrade....old phone water damaged.How do i get the text code if i dont have my old phone? Im typing on my new S7 but i cant get registered on the O2 netwo...

Anonymous by Not applicable
  • 832 Views
  • 1 replies
  • 0 kudos

Resolved! 5g tariff - free eu roaming

Hi, I've just got a new 6s on o2 upgrade from Carphone warehouse as they offered better price. I have got 5g data tariff, therefore as an o2 customer will I still bro eligible for for the unlimited free eu roaming? Even though I brought elsewhere I'm...

Anonymous by Not applicable
  • 1169 Views
  • 4 replies
  • 0 kudos

Resolved! default in my creditscore account

Can you pelase look into this item as I have looked into checkmyfile credit scoring account and I have o2 listing me as unpaided amount when I left 53 courtfield Avenue.I am very surprised in this amount of £56.00 can you please advise what is this a...

Anonymous by Not applicable
  • 786 Views
  • 2 replies
  • 0 kudos

Resolved! Contract

My Pay Monthly contract renewal date is 28th December 2016. I don't want to stay with O2, but do want to keep my number. When should I tell them I want a PAC code and don't want to renew.When is the earliest I can do this?Thanks

Anonymous by Not applicable
  • 1108 Views
  • 7 replies
  • 0 kudos

Resolved! Live Chat and Helpline are down?

I have encountered a problem with my bill/account and I am trying to contact customer service through live chat or the helpline for the flexibility. And on both fronts for most of the day, I have been met with a brick wall... i.e 30+ minutes to wait ...

Anonymous by Not applicable
  • 1399 Views
  • 16 replies
  • 0 kudos