cancel
Showing results for 
Search instead for 
Did you mean: 

Digital goods

Maggie11
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hello. My daughter was playing some games when I was asleep she accidently click on the purchase and buy some adds on coin master game. It to expensive and I wish I can cancel it somehow. I contacted Google play a d coin master support and they said they cannot help me but she clicked pay by o2 billing. Any chance I can sort it out here ? Please I'm determined
Message 1 of 3
491 Views
2 REPLIES 2

Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Maggie11 This is not O2. This is a customer community. No one here has access to anyone else's account. You would need to speak to customer service. All numbers are in the link below. Best chance of getting through is to call at 8 am.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 3
486 Views

Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Maggie11 

When you get through to O2 you also need to ask them to put these bars on your account

 

* Bar all to Bill Debits (this will stop anything being charged to your mobile)

* Bar Premium Numbers

Also ask for a Spend Cap to be applied. Guide: Spend caps on O2

Best of luck. 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 3
473 Views