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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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Data

Does extra data renew monthly or does it have to last the full contract?

Resolved! Text message

Had a text message saying issue with bill processing and to change payment infoHas anyone else had this

Upgrade on O2, but can't do it via Third Party

Hiya, My contract is not due until September but O2 have offered me an upgrade now and they will pay the rest of my contract. So, armed with this information, I decided to try and upgrade with a third party so that I can claim a free gift, however, t...

Resolved! Purchasing an apple watch/sim only

I currently have a sim only contract with 3 for an iphone 8 plus, I'm trying to order an apple watch with o2 but I'm having a massive problem with this pay monthly account thing. I don't know what I need to order for this to work and (admitedly I'm n...

Lucy0886 by • Level 1: Joiner
  • 2208 Views
  • 3 replies
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0345 - charged or free within contract minutes in 26th March 2020

Can only find information from 2018. So, as of March 2020, are 0345 calls included in mobile contract minutes or charged separately? I read the old posts, 03 calls are included but I'm also a talktalk customer and they charge for 0345 but do not char...

Davv by • Level 1: Joiner
  • 4494 Views
  • 7 replies
  • 0 kudos

Payment

Hi want to know what 02 is doing to help people whose wages have been delayed due to the coronavirus as my bill was due 2 days ago and due to wages being delayed been unable to pay and within a.day 02 on the phone chasing payment

Smair by • Level 1: Joiner
  • 690 Views
  • 4 replies
  • 0 kudos

COVID 19. - payment freezing

Some or most of you are probably in the same situation as me where your employers have shut down due to government advice. I have no means of being able to work from home. Does anyone know if O2 will be introducing payment freezes to assist with this...

Payment

I requested a change to my direct debit date, through this I was ordered to close my current direct debit from the 24th to enable a new one to be set up for the 1st. I received a late payment notice, how do I check if my request was successful.

K123 by • Level 1: Joiner
  • 564 Views
  • 3 replies
  • 0 kudos

Swapping to O2: keep number hasn't worked

I purchased a phone over a week ago, and the next day (19th March) contacted O2 to keep my number. I was on giffgaff pay as you go. I got the PAC code from them and completed the online form. On Monday 23rd my giffgaff SIM stopped working. My O2 SIM ...

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