Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111506 Views
  • 15 replies
  • 5 kudos

Resolved! Why can't I chat to someone online about my upgrade?

Hi I've been trying to find out what options I have to upgrade and was hoping to speak to someone online but all I get when I go in is a message saying "waiting to see if an agent is available?" Anyone know what the issue is? I'm a busy man so don't ...

Anonymous by Not applicable
  • 1991 Views
  • 22 replies
  • 0 kudos

Resolved! LOST SIM

After much effort and a lot of help I finally got my o2 sim activated. Amost immediately and before I got it installed in a phone I lost it either in one of my phones by putting it in the wrong slot or on the floor but certainly where I was sitting. ...

Anonymous by Not applicable
  • 672 Views
  • 1 replies
  • 0 kudos

Charges on monthly bill for calls (honestly) not made

On my last two monthly O2 bills, charges were listed to a (FreedomPop) number I once had, but cancelled several months ago, and I cut up the FreedomPop sim and FreedomPop assured me the number was disconnected, BUT I still got calls to that number ch...

Anonymous by Not applicable
  • 961 Views
  • 6 replies
  • 0 kudos

Resolved! How can I cancel my contract...

Sorry to say but any idea how I can get released from my contract early.I cant just stop paying them and they will keep my number right! I need to move away from this unethical bunch of amateurs who refuse to uphold their end of a contract and fix my...

Anonymous by Not applicable
  • 1457 Views
  • 6 replies
  • 0 kudos

Resolved! Sim

Hi, I need to activate my pay monthly replacement sim.

Anonymous by Not applicable
  • 5053 Views
  • 17 replies
  • 0 kudos

Resolved! new mobile number and login detail

May I ask how to add another product into my existing accoung? Even though you have a page is showing to add the new device, however, login detail takes me my old account. Its confusing could you please explain how I can view my new bill.

Anonymous by Not applicable
  • 1850 Views
  • 8 replies
  • 0 kudos

Resolved! Transferring Personal (Pay Monthly) Account to Business Account

Is there a charge involved to transfer my personal pay monthly contract to a Business account?(I have a limited company, but use my personal contract for a lot of business use) I keep getting conflicting information from o2 staff... -The first adviso...

Anonymous by Not applicable
  • 1634 Views
  • 9 replies
  • 0 kudos

Unlocking iPad Pro on O2 Refresh plan

Hi all, I'd imagine this is a niche market, to be honest (last reference I can find on here about unlocking iPads is back from 2014). I'd just had my iPhone 6S unlocked a month ago (before upgrading to the 7 last week). They couldn't tell me in the s...

Shish by Level 2: Apprentice
  • 1130 Views
  • 4 replies
  • 0 kudos

Resolved! 3g and 4g coverage

Anyone know when O2 plan to rollout 3g and 4g in the Brecon area LD3 ?

Anonymous by Not applicable
  • 859 Views
  • 4 replies
  • 0 kudos

Resolved! When will I get my phone back from being repaired?

My device was taken in to be replaced for the fifth time, on the 21st of october. It does not appear on the repair diagnostics page. I have had no communication since 25th october when the despatch was cancelled.

Anonymous by Not applicable
  • 796 Views
  • 4 replies
  • 0 kudos