Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Seem to have two numbers functioning on my sim?

I brought my number over to O2 which took a little while in the context. It’s now working but the number which came with my o2 sim still works which is confusing to people as it randomly seems to be used for texting. Is it just a case of calling cust...

Proof of purchase

I need to get a proof of purchase for my phone insurance but can’t find it anywhere in my 02. I can’t call customer service as they just cut me off and can’t find an email for 02.How can I get hold of this?

is call free

is calling 80738916 a free call

Unbranded operating systems

Hi Recently I've always bought through Carphone Warehouse because they have always done O2 handsets on operating systems that are not branded O2 (so it either has vanilla Android or the Samsung etc. flavour of Android). Now that that option is no lon...

Cancel SIM only within 14 days

I want to cancel 2 sim only plans that I just signed up for 3 days ago. I’m going round in circles trying to advise anyone in O2. I’ve even sent Facebook messenger and this is also not manned at this current time.

Contract to Sim only

Can I change to a sim only since my contract ends on the 3rd and I want the 100GB deal. Can I keep the same number etc?

Broken phone and cant verify my account to my number!

My phone broke over a week ago now, luckily my contract runs out at the end of the month so i can upgrade early. I went to this online and over the phone with O2 but they want me to verify my account by sending a text to my mobile----which i cant rec...

Resolved! Pay monthly Apple Watch query

Tried purchasing an Apple Watch a few times and keep getting the *oops that didn’t work* when I come to the end stage of the order, I’m currently a pay monthly phone customer. Tried getting through to customer service but with no luck and being passe...

Resolved! Data usage exceeding actual data usage!

My bill for this month began on 20th April. Due to the quarantine I have been at home with fibre optic broadband and have not used my data outside of the house much at all, due to the lockdown. My bill tells me that I have almost used all of my data ...

My NHS discount

Hello, on my latest bill my NHS discount has disappeared. I have the 10GB bolt on for being an NHS worker. But for some reason my usual discount has gone. I haven’t changed jobs and or plans. Just paid device off. Please advise? Has this happened to ...

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