This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

02 closed?

Go to solution
terry1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎20-05-2020 09:18

on ‎20-05-2020 09:18

my son has been mugged for his phone and i cancel it. Cant do it online and 02 arent picking up the phone

Message 1 of 7
842 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
KingAmo
Level 15: Gaining a Reputation
  • 287 Posts
  • 6 Topics
  • 30 Solutions
Registered:

on ‎20-05-2020 09:28

on ‎20-05-2020 09:28

@terry1

Hi you can call customer service

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
All numbers are in the article. Try the one ending with 4005 first. Also select any option being fraud or stolen item to get through when you call.

All the best

View solution in original post

Message 2 of 7
830 Views
0 Kudos
6 REPLIES 6

Go to solution
KingAmo
Level 15: Gaining a Reputation
  • 287 Posts
  • 6 Topics
  • 30 Solutions
Registered:

on ‎20-05-2020 09:28

on ‎20-05-2020 09:28

@terry1

Hi you can call customer service

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
All numbers are in the article. Try the one ending with 4005 first. Also select any option being fraud or stolen item to get through when you call.

All the best
Message 2 of 7
831 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to KingAmo
  • 151914 Posts
  • 650 Topics
  • 28849 Solutions
Registered:

on ‎20-05-2020 09:29

on ‎20-05-2020 09:29

@terry1 

Lost and stolen reporting here Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
827 Views
0 Kudos

Go to solution
terry1
Level 1: Joiner
In response to MI5
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎20-05-2020 09:45

on ‎20-05-2020 09:45

thanks guys...but you call and they just say they cant take the call and cut you off!
Message 4 of 7
804 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to terry1
  • 151914 Posts
  • 650 Topics
  • 28849 Solutions
Registered:

on ‎20-05-2020 09:47

on ‎20-05-2020 09:47

Keep trying @terry1 

Someone will be free at some point.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 7
802 Views
0 Kudos

Go to solution
terry1
Level 1: Joiner
In response to terry1
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎20-05-2020 09:48

on ‎20-05-2020 09:48

These numbers work! thanks v much!

Additional numbers found by customers which may work.

0800 977 7337, 0800 587 4005 and 0800 090 1808
Message 6 of 7
800 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to terry1
  • 128040 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

on ‎20-05-2020 09:56

on ‎20-05-2020 09:56

@terry1 

They do and most people have had success with the one ending 4005.

I rang that one 4 days ago and got straight through. yahoo

Veritas Numquam Perit

Girl in a jacket
Message 7 of 7
792 Views
0 Kudos
Top Kudoed Authors
View All
Top