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Community Manager
Posts: 5,108
Registered: ‎18-04-2018

Re: 02 Open & Mobile Broadband

Awesome, thanks @TViney for replying so quickly! I'll let you know via PM what the next steps are as well slight smile

 

@MI5 

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Level 1: Joiner
Posts: 5
Registered: ‎11-07-2018

Re: 02 Open & Mobile Broadband

UPDATE:

 

An o2 ‘Platinum Guru’ has been in touch today to confirm that the 20% discount that has been applied is correct.

 

I then emailed them the attached screenshots which led me to believe the level of discount shours be 40%.

 

4523A09D-8321-48C6-B003-41798984CD3B.jpeg

 

9107FC0E-C48E-4B96-B7B3-73723719B152.jpeg

 

Their reply; the website is ‘missing’ the information relating to mobile broadband and the 20% discount is indeed correct.

 

249956C1-30A6-46C4-A68D-D1EF84CE2328.jpeg

I was hoping they would honour the 40%, but no such luck . . . 😝

 

Tom

Posts: 87,744
Topics: 531
Solutions: 11,205
Registered: ‎04-04-2012

Re: 02 Open & Mobile Broadband

Thanks for the update even if not good news.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,011
Topics: 547
Solutions: 3,415
Registered: ‎04-01-2009

Re: 02 Open & Mobile Broadband

As expected really but what would it hurt in the grand scheme of things to give you the 40%? It's called good customer care O2.

Level 1: Joiner
Posts: 5
Registered: ‎11-07-2018

Re: 02 Open & Mobile Broadband

@MI5@EmilieT

 

UPDATE:

 

After escalating my issue to a complaint, the Complaint Resolution Team have been in touch today, informing me that my complaint has been upheld and 02 Open DOES include Mobile Broadband and at 40%, as stated in the T’s & C’s under 4.3.

 

Happy Days! 😃

Highlighted
Posts: 71,881
Topics: 677
Registered: ‎14-01-2013

Re: 02 Open & Mobile Broadband

Excellent news @TViney Well done. Perseverance pays off sometimes wink

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