02 Open & Mobile Broadband

[TViney]

Hi All,

I’ve recently taken out a Mobile Broadband contract and registered for o2 Open.

My issue is that when I log into o2 Open, the Mobile Broadband contract is showing up as a Phone Contract; which I can see becoming an issue when I upgrade my actual phone and try and add it to o2 Open; as it will only allow to you to add one of each type of contract.

I’ve spoken to online chat and Customer Service who’ve said it won’t become an issue, but neither filled me with much confidence.

Anyone had the same issue?

Tom

[EmilieT]

Awesome, thanks @TViney for replying so quickly! I'll let you know via PM what the next steps are as well 

@MI5 

We must have been reading this thread simulateously 

[TViney · Accepted solution]

UPDATE:

An o2 ‘Platinum Guru’ has been in touch today to confirm that the 20% discount that has been applied is correct.

I then emailed them the attached screenshots which led me to believe the level of discount shours be 40%.

Their reply; the website is ‘missing’ the information relating to mobile broadband and the 20% discount is indeed correct.

I was hoping they would honour the 40%, but no such luck . . . 😝

Tom

[MI5]

Thanks for the update even if not good news.

[jonsie]

As expected really but what would it hurt in the grand scheme of things to give you the 40%? It's called good customer care O2.

[TViney]

@MI5, @EmilieT

UPDATE:

After escalating my issue to a complaint, the Complaint Resolution Team have been in touch today, informing me that my complaint has been upheld and 02 Open DOES include Mobile Broadband and at 40%, as stated in the T’s & C’s under 4.3.

Happy Days! 😃

[Cleoriff]

Excellent news @TViney Well done. Perseverance pays off sometimes