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transferred my mobile phone number to O2

justin2
Level 1: Joiner
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I transferred my mobile phone number to O2 yesterday, but my O2 number has not changed, and now the giffgaff card is completely not working. 

 

I submitted again to transfer but i didn't receive any message to tell me i am successful to change. 

Message 1 of 7
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MI5
Level 94: Supreme
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@justin2 

Have you rebooted the phone?

Does your O2 sim still have a signal?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
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justin2
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yes my o2 sim still have a signal.

but my giffgaff doesn't have any service.

Message 3 of 7
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MI5
Level 94: Supreme
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What phone do you have @justin2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
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justin2
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iphone XR

Message 5 of 7
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MI5
Level 94: Supreme
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Registered:

@justin2 

Settings >Phone >My Number 

Change to your correct number.

Save and reboot phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 7
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LukasB
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Hey @justin2 did this work?

COVID-19 support - Help and support from O2 during the lockdown
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Message 7 of 7
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