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Level 1: Joiner
Posts: 4
Registered: ‎26-09-2018
Accepted Solution

top up

[ Edited ]

Hi,

I have been trying to TOP UP from MY 02 account, but it will not let me from my credit card, which I have done so for many years. It says I cannot do it. I have tried from your chat line but it keeps saying I must do it by phone.

I want to do it from my 02 account. Why can I not do it. Its keeps my credit card is not valid. Yet it is up todate.

Look forward to your reply,

Rich

 

 

 

Posts: 73,530
Topics: 688
Registered: ‎14-01-2013

Re: top up

Hi @Rich

 

All ways to top up are here

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

If you are struggling with any of those then contact customer services on 4445

 

Best of luck and welcome to the forum

*The Game Is On*


Highlighted
Posts: 70,550
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: top up

The system does go offline around this time every night so try again a little later.