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Level 1: Joiner
Posts: 4
Registered: ‎26-09-2018
Accepted Solution

top up

[ Edited ]


I have been trying to TOP UP from MY 02 account, but it will not let me from my credit card, which I have done so for many years. It says I cannot do it. I have tried from your chat line but it keeps saying I must do it by phone.

I want to do it from my 02 account. Why can I not do it. Its keeps my credit card is not valid. Yet it is up todate.

Look forward to your reply,





Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: top up

Hi @Rich


All ways to top up are here


If you are struggling with any of those then contact customer services on 4445


Best of luck and welcome to the forum

*The Game Is On*

Posts: 70,355
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: top up

The system does go offline around this time every night so try again a little later.