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philso · ‎01-09-2019

Hi All

Upgraded my phone yesterday as wifes was sick lol I gave her mine it is galaxy s8, but she was a micro SIM so got nano SIM while at O2 I was told it usually takes 2 hours to swap over however it is still saying not registered on network been on to O2 live chat who said wait another 24 hours why is this can anyone help as my mrs is giving me it really tight

Regards

Phil

MI5 · ‎01-09-2019

Hi @philso

There are some problems with sim activation at the moment.

Keep rebooting your phone and if no luck, call customer service in the morning Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-09-2019

Hi @philso

There are some problems with sim activation at the moment.

Keep rebooting your phone and if no luck, call customer service in the morning Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

philso · ‎01-09-2019

Hi MI5

thanks for the reply will keep rebooting

Regards

Phil

EmilieT · ‎03-09-2019

Hey @philso, is your SIM working now? Let us know how you get on please, we'd love to help further if you need

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philso · ‎03-09-2019

Hi Emilie

Yes got it eventually tonight after 2 live chats at the weekend and a call to customer service yesterday and today, So basically been fobbed off since Saturday being told it would be another 24 hrs I had to complain on the phone again to have the correct person tell me the Sim was faulty to return it to the store So my wife had no phone since Saturday Just lost all faith in O2 and I doubt I will renewing my contract so anyone wanting to change a Sim beware

Phil

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