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Level 1: Joiner
Posts: 3
Registered: ‎01-09-2019
Accepted Solution

o2 sim%20swap%20no%20ne

Hi All

Upgraded my phone yesterday as wifes was sick lol I gave her mine it is galaxy s8, but she was a micro SIM so got nano SIM while at O2 I was  told it usually takes 2 hours to swap over  however it is still saying not registered on network been on to O2 live chat who said wait another 24 hours why is this can anyone help as my mrs is giving me it really tight

Regards

Phil

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Posts: 100,232
Topics: 546
Solutions: 12,744
Registered: ‎04-04-2012

Re: o2 sim%20swap%20no%20ne

Hi @philso 

There are some problems with sim activation at the moment. 

Keep rebooting your phone and if no luck, call customer service in the morning Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎01-09-2019

Re: o2 sim%20swap%20no%20ne

Hi MI5

thanks for the reply will keep rebooting

Regards

Phil

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: o2 sim%20swap%20no%20ne

Hey @philso, is your SIM working now? Let us know how you get on please, we'd love to help further if you need Smiley Happy

 

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Level 1: Joiner
Posts: 3
Registered: ‎01-09-2019

Re: o2 sim%20swap%20no%20ne

Hi Emilie

 

Yes got it eventually tonight after 2 live chats at the weekend and a call to customer service yesterday and today, So basically been fobbed off since Saturday being told it would be another 24 hrs I had to complain on the phone again to have the correct person tell me the Sim was faulty to return it to the store  So my wife had no phone since Saturday Just lost all faith in O2 and I doubt I will renewing my contract so anyone wanting to change a Sim beware

Phil