number

[b4u2]

i am currently on payg with new o2 number, how do i trasfer my regular number from another network to o2 payg, can this be done online now or how is it done ? how long does it take?

[MI5 · Accepted solution]

@b4u2 

Bringing your number to O2

Before we can transfer your number, we'll need your PAC code. This is made up of three letters and six numbers. You can get this from your current provider and it will be valid for 30 days. 

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

If you want to switch to O2 at a later date, just contact us with your PAC code when you’re ready to switch. You can give us your PAC code online.Or call us on 202 free from your O2 phone, on 0344 809 0202 from any other phone, or visit an O2 store. PAC codes are only valid for 30 days, but if yours expires, don’t worry – you can always request a new one.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[b4u2]

@M15
Thank you very much for your quick response.
I just filled out this https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form , now when will my number port over to o2 ?

[MI5]

@b4u2 

O2 will text you with a changeover date which I expect will be on Wednesday if they accept your request.

[b4u2]

@M15
I haven't received any text from o2 yet. When will I get it?

[MI5]

I would advise that you send the form again @b4u2 or call them Guide: Coronavirus Community Help and Support 

The text should come back quite quickly so if you don't get a text back you have to assume they have not received your request or something is wrong with the data provided.

[b4u2]

@M15
now my number has ported to o2 but it won't let me request Pac to port back ?
That's why I moved over because can't do internal port within same network.

[MI5]

@b4u2 

You need to wait 30 days to get a new PAC from O2

[jonsie]

As far as I'm aware you will have to leave it 30 days before you can port the number again

[b4u2]

@jonsie
Where is that info from?
Never heard such a thing before.