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Level 1: Joiner
Posts: 3
Registered: ‎13-01-2021

Using auto top up on O2 account with more than one PAYG mobile assigned to it ?

I have an O2 account set up with three PAYG numbers assigned to it. I’m trying to use auto top up but when I go to the auto top up page it only ever shows me the mobile number of the first of my three phones. There seems to be no way to specify one of the other numbers on the account.

 

If I select web top up as an action, I am given the choice of which mobile to top up but not so for auto top up .....

 

How can I manage auto top up  online for an O2 account with more than one PAYG phone registered to it ?

Posts: 101,840
Topics: 770
Registered: ‎14-01-2013

Re: Using auto top up on O2 account with more than one PAYG mobile assigned to it ?

@Comp562 

I'll ask one of our account advisors @O2Lisa to help with this. Wait for her to contact you on this thread.

@O2Lisaare you able to help @Comp562 here ?

*The Game Is On*

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Registered: ‎08-03-2017

Re: Using auto top up on O2 account with more than one PAYG mobile assigned to it ?

Thanks for the tag @Cleoriff smiling

I'll message you privately @Comp562 and we'll look in to this for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Posts: 101,840
Topics: 770
Registered: ‎14-01-2013

Re: Using auto top up on O2 account with more than one PAYG mobile assigned to it ?

Thanks @O2Lisa thumbsup

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 499
Topics: 0
Kudos: 74
Solutions: 18
Registered: ‎08-03-2017

Re: Using auto top up on O2 account with more than one PAYG mobile assigned to it ?

Welcome @Cleoriff smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Level 1: Joiner
Posts: 3
Registered: ‎13-01-2021

Re: Using auto top up on O2 account with more than one PAYG mobile assigned to it ?

Thank you
Level 1: Joiner
Posts: 3
Registered: ‎13-01-2021

Re: Using auto top up on O2 account with more than one PAYG mobile assigned to it ?

Thanks !