Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Changing tariff

I want to change my tariff from pay as you go to pay monthly, couse i top up for 15£ and want to get bundle for 15£

Upgrade dual SIM phone

How do you upgrade to 4G On an unlockeaon a dual sim phone

Resolved! Pay as you go tariff

Hi everybodySimple.question. I don't want a monthly bundle. I want to put 10£ credit and use it as I want whenever I want. Is there such a thing on O2???

Resolved! Tariffs

Hey I’ve accidentally changed my 10 pound tariff to 30 pound and it won’t let me change it back

Purchase invoices

Hi, I work for a community charity and we recieved some funding to support people who are isolated during lockdown. I was tasked with purchasing 10 tablets and decided on the Alcatel 3T 8 refurb. Long story short, it wasn't easy as you can only add o...

Resolved! International call cost with bolt on

HiWhat are the per min call cost uk to Netherlands if you buy a international monthly bolt on at £2?Are the call costs the same if you buy the one off bolt on at £4.99?Which is the better option?ThanksD

Resolved! Why does my payg balance not increase after I’ve topped up?

Hi, can anyone help? I have topped up £10 twice and the balance is showing at just £10. Where has my money gone? I can’t seem to speak to anyone.

Resolved! PAYG classic terms and conditions - top up requirements

Can anyone help please. seen on online that existing PAYG classic customers now need to top up at least every 6 months to prevent their number being cut off. This apparently needs to be done even if the phone is used and there is existing credit. I c...

How often do you need to Top-up?

How often do you need to top-up to keep your number active?I am travelling for 3-6 months and not sure what the minimum top-up amount and minimum time?

Resolved! PAYG Phone will not connect to 4G

Its an iPhone 11 max pro - worked overseas fine on 4G on a foreign SIM. It was bought in the UK from an Apple store so its certainly a UK compliant model. Compared with my wifes model (similar iPhone) and sitting right next to her, hers gets 4G alway...

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