5g pay as u go sim

[Juliav]

Literally just want a 5g sim 4 my new phone seems impossible 2 get to talk 2 anyone just keep being sent links that are useless don't want to have to change num or network but seems I might have 2

[jonsie · Accepted solution]

It will be quicker if you can get to one of the O2 shops which are open again from Monday

OR

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call