cancel
Showing results for 
Search instead for 
Did you mean: 

no roaming Portugal

Discord
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Was working last week

Now will not allow calls or data

All calls diverted to voicemail

I have a big bundle which includes international

Legal requirement until end 2020 for o2 to continue this

Message 1 of 6
490 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 144308 Posts
  • 634 Topics
  • 27660 Solutions
Registered:

@Discord 

International roaming hasn't been switched off so nothing to do with any legal requirements.

Try manually searching for a different network, rebooting phone etc. 

Also check if your bundle has renewed etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
482 Views

jezza1234
Level 12: Nimble
  • 341 Posts
  • 25 Topics
  • 7 Solutions
Registered:

Might also be worth re setting your network sertings. This can sometimes clear the problem

Message 3 of 6
477 Views

Discord
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Lol, thanks but read the post

If I hadn't checked all of those things then I wouldn't have posted

Yes, It is a legal requirement for o2 to provide the existing roaming agreements until Uk leaves the EU

READ READ READ

Message 4 of 6
452 Views

jezza1234
  • 341 Posts
  • 25 Topics
  • 7 Solutions
Registered:

Just trying to help which is what we all do on the forumwink

 

Apologies didnt see anything in your original post re network setting re set. Clearly my badsmiley

 

Hope you get it sorted

Message 5 of 6
447 Views

gmarkj
Level 66: Unequalled
  • 12067 Posts
  • 94 Topics
  • 1124 Solutions
Registered:
If you have been out of the UK for longer than 3 months (not sure but about that) then o2 will restrict your service until you have spent some time back in the UK.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 6 of 6
437 Views