Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Duplicate SIM card

Dear O2 communityI was stolen my mobile phone in Vietnam and I asked a friend to contact O2 Team for me since I couldn't make phone calls from Vietnam to UK.The SIM card was kindly blocked not to be used by the thief ..When I returned from Vietnam, I...

Free top up credit

I ordered a new pay as you go phone and sim on the 14th April, on the website there was a yellow box stating I could text a number for £10 free credit. However delivery was delayed and tried to find the code last night and has gone. Any ideas how to ...

Messages

I keep getting msgs from 02 saying I don't have enough credit to buy things. Not once have I tried to, had about 8 now. Has my account been hacked? Even tho I'm on pay as u go.

Free10 and 15 GB data

I new pay as you go customer and bought a 10 pounds bundle and was expecting 15 GB data but only have received 3 GB. How can I get that updated I'd also want to use Free 10 pounds credit but that is not uploaded either

Old out of contract iPhone - new PAYG sim?

Have an iphone 5S purchased from O2 approx 5-6 years ago, now need it unlocking.It no longer has a tel number/sim allocated to it. As that moved to a new handset and sim. On filling in the online ‘unlock my phone’ I’ve had an email reply saying - I h...

Samsung J3 2016 running out of storage

My J3 has become almost unusable. I can’t use it any longer for emails and I have constant “storage full” messages. O2 shop staff tell me it is due to Samsung automatic updates hogging all the memory, and the impossibility of transferring data to SD ...

PAYG sim card deactivated

I haven't used my pay as you go sim card for about six months, therefore it has been deactviated and is showing no service. I would like this to be re-activated and cannot seem to get through to anyone on the phone.

Resolved! Sim Switch Not Working

I have tried countless times, spent hours on hold only to be cut off, had numerous conversations about new sim with old number. New sim was meant to come with the old number already configured, it wasn't. Been told that the problem is at our end; bee...

Resolved! Getting a replacement SIM During Covid-19 Crisis

Hello all, I work essensial services and i have had to recently replace my phone. The sim card in my old phone is not compatable with my new phone and i have had trouble contacting O2 through regular means.Getting a replacement SIM via O2 seems impos...

Resolved! How do I view my pay as you go bill detail

Hi, I am tyrying to view the actual call detail for my pay as you go SIM only account but cannot find it. I have an account so am looking online.ThanksColin

O2

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