no roaming Portugal

Discord · ‎05-06-2020

Was working last week

Now will not allow calls or data

All calls diverted to voicemail

I have a big bundle which includes international

Legal requirement until end 2020 for o2 to continue this

MI5 · ‎05-06-2020

@Discord

International roaming hasn't been switched off so nothing to do with any legal requirements.

Try manually searching for a different network, rebooting phone etc.

Also check if your bundle has renewed etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jezza1234 · ‎05-06-2020

Might also be worth re setting your network sertings. This can sometimes clear the problem

Discord · ‎08-06-2020

Lol, thanks but read the post

If I hadn't checked all of those things then I wouldn't have posted

Yes, It is a legal requirement for o2 to provide the existing roaming agreements until Uk leaves the EU

READ READ READ

jezza1234 · ‎08-06-2020

Just trying to help which is what we all do on the forum

Apologies didnt see anything in your original post re network setting re set. Clearly my bad

Hope you get it sorted

gmarkj · ‎08-06-2020

If you have been out of the UK for longer than 3 months (not sure but about that) then o2 will restrict your service until you have spent some time back in the UK.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2

no roaming Portugal

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off