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Level 1: Joiner
Posts: 7
Registered: ‎13-06-2018

my sim%20card%20has%20stop%20wor

my sim card stoped working im using it from sudan .
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Posts: 95,407
Topics: 543
Solutions: 12,090
Registered: ‎04-04-2012

Re: my sim%20card%20has%20stop%20wor

There is no PAYG coverage in Sudan, sorry.
http://international.o2.co.uk/internationaltariffs/travelling_abroad
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 7
Registered: ‎13-06-2018

Re: my sim%20card%20has%20stop%20wor

yes but the data is working and i have anthor sim still working till now , but this one has stoped working
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Posts: 95,407
Topics: 543
Solutions: 12,090
Registered: ‎04-04-2012

Re: my sim%20card%20has%20stop%20wor

sudan.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 95,407
Topics: 543
Solutions: 12,090
Registered: ‎04-04-2012

Re: my sim%20card%20has%20stop%20wor

[ Edited ]

If you are close to a border country you may be able to manually connect to one of their networks though, Egypt for example. Not sure where in Sudan you are?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 7
Registered: ‎13-06-2018

Re: my sim%20card%20has%20stop%20wor

yes surebefore it's not working but in the bining of this months it's start working may be they didn't update this in thier web site but it's working and now my sim card is closed
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Posts: 95,407
Topics: 543
Solutions: 12,090
Registered: ‎04-04-2012

Re: my sim%20card%20has%20stop%20wor

I dunno mate.
Maybe @Martin-O2 can check?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 7
Registered: ‎13-06-2018

Re: my sim%20card%20has%20stop%20wor

@Martin-O2 i need a help here
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Posts: 76,103
Topics: 561
Solutions: 3,514
Registered: ‎04-01-2009

Re: my sim%20card%20has%20stop%20wor


@amr2 wrote:
@Martin-O2i need a help here

He won't be in until tomorrow orning but I'm not sure how he can help you to be honest. He will check for you though.

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Community Manager
Posts: 6,642
Registered: ‎18-02-2016

Re: my sim%20card%20has%20stop%20wor

Thanks @MI5@jonsie

 

Hey @amr2 I can get someone to check if your sim has been deactivated at O2's end or if there are any other issues but if it's a problem with sim itself it will likely need replacing. 

 

I'll drop you a private message so I can get a few details. 

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