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latest bill

gwynplane
Level 1: Joiner
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Hello everyone

I have never had direct contracts with O2. I had a pay-as-you-go with GiffGaff in the past. A few days ago I got this message from 07376494708:

"O2: We have been unable to process your latest bill ... update your details via the following link: <Link Removed>"

Clicking on the link opens the main access page. I have never had an O2 account so I signed up and did not find any bills about me.

How do I know what, how much and where to pay?

Thank you

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MI5
Level 94: Supreme
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@gwynplane 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

@gwynplane 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
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madasaf1sh
Level 67: Unsung hero
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@gwynplane

Did you put any bank details in the fake website?

If you did please change your password immediately on any websites you have used it.

If you put payment details on this website then please contact your bank immediately and advice them you have put your bank details in a fake website and these are now compremised, they may issue new account details and / new debit card etc.

Also contact o2 on 4445 and say fraud and explain that you have put your o2 details into a fake o2 website.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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