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international calls

becbaptistina
Level 1: Joiner
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I’m currently in Greece trying to call Australia. I have the international call bolt on, but when I try to call, it either gives says ‘bundle call’ and cuts out, or it says I don’t have enough allowance and transfers me to the O2 phone services.

 

I have the £10 bundle, and roaming is on, but my data allowance is used up. I have a bolt on for extra data that hasn’t been used up.

 

How do I fix this? Do I need to have money sitting in my O2 account to call?

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MI5
Level 94: Supreme
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@becbaptistina 

You'll need to add credit as it's a chargeable international call.

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128301 Posts
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Registered:

@becbaptistina 

You'll need to add credit as it's a chargeable international call.

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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becbaptistina
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Is there a minimum amount I need? As there’s already a few dollars there.

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MI5
Level 94: Supreme
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Registered:

@becbaptistina 

I would think a minimum of £4 as it's £2 per min and £2 will be taken immediately the call is connected. 

Not something I've tried to do myself though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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