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inactive sim

Saduser
Level 1: Joiner
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hi my old payg sim has been made inactive, i keep this phone as spare for camping how do i go about getting it reactivated or getting back the credit that i have on it

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MI5
Level 94: Supreme
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Hi @Saduser you need to call or chat to customer service and hope it hasn’t been too long http://www.o2.co.uk/contactus

Credit is usually applied 24 hours after successfully réactivation. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127418 Posts
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Registered:

Hi @Saduser you need to call or chat to customer service and hope it hasn’t been too long http://www.o2.co.uk/contactus

Credit is usually applied 24 hours after successfully réactivation. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
Level 78: King of Kings
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@Saduser Depending on how long it's been since you last used it will determine if the number can be reactivated. Normally you have to make a chargeable call or text every 6 months and top up every 999 days. If it hasn't been used for a long time the number might have been reassigned. Only way to find out is to speak to customer service.

I DO NOT WORK FOR O2



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Marjo
Former Staff
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Hi @Saduser, as it's been a few days since you last posted, I just wanted to check if you managed to reactivate your account ok in the end? slight_smile

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