@7Lara
It does tell you that as soon as you start the esim process your physical sim will deactivate.
Are you connected to wifi in order to to complete the download and activation of the esim ?
I would personally stick to a Physical sim, as esims cause all sorts of problems, and the only you are going to be able to use on is pop to your local o2 store with Photo ID and they can process a new physical sim for you..
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
